Feedback and complaints
YOUR VOICE MATTERS
Telling us what’s working, and what isn’t, helps us provide better support. Whether you’re happy with the support you’re receiving or something isn’t right, we want to know.
It’s okay to raise a concern
Making a complaint will never affect the quality of your support or how we treat you. You can raise something yourself, or ask a family member, friend, advocate, or support coordinator to do it for you. If you’d like support to make a complaint, we can help you find an independent advocate.
How to give feedback
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02 7261 2977
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feedback@nextstepcc.com.au
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Feel free to reach out to any of our staff.
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Please fill in our feedback form located at the bottom of this page.
What happens next
We’ll acknowledge it
We’ll let you know we’ve received your feedback or complaint, usually within a couple of business days.
We’ll look into it
We’ll work to understand what happened and talk with you about how you’d like it resolved.
We’ll follow up
We’ll keep you informed and let you know the outcome. Our goal is always to put things right.
NDIS Quality and Safeguards Commission
IF YOU’D PREFER TO GO ELSEWHERE
You can always contact the Commission directly. It’s independent and handles concerns about NDIS providers and services, with a “no wrong door” approach that welcomes all feedback, complaints and compliments alike.
Phone (Free call)
1800 035 544
TTY
133 677
Website
ndiscommission.gov.au
Feedback form
Send us a note and let’s figure things out together.
Nextstep Community Care collects this information to respond to your feedback or complaint. You may submit anonymously if you prefer, though we may be unable to follow up directly. Your information is handled confidentially in line with our Privacy Policy. You can also raise concerns externally with the NDIS Quality and Safeguards Commission on 1800 035 544.